ContactSource, LLC Privacy Policy

Effective Date: May 15, 2025

1. Introduction

ContactSource, LLC (“ContactSource,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or submit information through our online job application process. This website is intended for users located in the United States. This policy applies to all users of our website. By using this website, you consent to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Information You Provide Directly:
    When you submit a job application or contact us through our website, we may collect personal information such as your name, email address, phone number, employment history, education history, and any other information you choose to provide.
  • Information Collected Automatically:
    We use basic analytics tools (such as Google Analytics) to collect information about your visit, including your IP address, browser type, device information, referring website, pages visited, and the date and time of your visit. This information is collected in aggregate and is not used to personally identify you.
  • Cookies:
    Our website may use cookies and similar technologies to enhance your Browse experience and collect usage data. You may adjust your browser settings to refuse cookies, but some website features may not function properly if you do so.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and evaluate your job application;
  • To communicate with you regarding your application or inquiries;
  • To operate, maintain, and improve our website and services;
  • To analyze website usage and trends to improve user experience; and
  • To comply with legal obligations and protect our legal rights.

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

4. How We Share Your Information

We do not sell your personal information to third parties, and we do not use your information for personalized advertising.

We may share your information in the following limited circumstances:

  • With service providers who assist us in operating our website or processing job applications, subject to confidentiality obligations;
  • If required by law, regulation, legal process, or governmental request;
  • To protect the rights, property, or safety of ContactSource, our users, or others.

5. Sensitive Information

ContactSource recognizes that job applicants may choose to provide sensitive personal information in connection with their applications, such as:

  • Health or medical information (e.g., disability status, requests for workplace accommodations)
  • Criminal history or background check information
  • Social Security numbers, driver's license numbers, or other government-issued identifiers

How We Collect and Use Sensitive Information

We collect sensitive information only:

  • When Voluntarily Provided by You: For example, if you disclose a disability to request reasonable accommodations during the application process.
  • When Legally Required: Such as background checks for certain positions, which will only be conducted with your explicit consent and in compliance with applicable laws (e.g., the Fair Credit Reporting Act).

We use sensitive information solely for:

  • Evaluating your application and providing legally required accommodations
  • Complying with employment laws and regulations
  • Conducting background checks (where permitted by law and with your consent)

Protection of Sensitive Information

We implement additional safeguards for sensitive information, including:

  • Limiting access to authorized personnel (e.g., HR staff, hiring managers)
  • Encrypting sensitive data during transmission and storage
  • Retaining such information only as long as necessary for legal or employment purposes

Your Rights Regarding Sensitive Information

  • Right to Withhold: You are not required to provide sensitive information unless it is legally necessary for the application process. However, choosing not to provide certain details (e.g., disability accommodation requests) may affect our ability to accommodate your needs.
  • Right to Delete/Correct: You may request deletion or correction of sensitive information by contacting us at [email protected].
  • Consent for Background Checks: We will obtain your separate written consent before conducting any criminal or credit background checks.

Legal Compliance

  • Americans with Disabilities Act (ADA): We comply with ADA requirements to provide reasonable accommodations during the application process.
  • Equal Employment Opportunity (EEO): Criminal history information is used only in accordance with EEOC guidelines and applicable “ban the box” laws.
  • State Laws: We adhere to state-specific restrictions on the use of sensitive information (e.g., California’s Fair Chance Act, New York's Stop Discrimination Act).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your data:

Right to Know and Access

You may request:

  • Categories of personal information we collect
  • Specific pieces of personal information we hold about you
  • Purposes for collecting/using your data
  • Categories of third parties with whom we share your data
  • Sources from which we collected your information

Right to Delete

Request deletion of personal information we've collected from you, subject to exceptions (e.g., legal compliance, fraud prevention, or completing transactions).

Right to Correct

Request correction of inaccurate or incomplete personal information we maintain about you.

Right to Opt-Out of Sale/Sharing

While we do not sell personal information, California residents may submit opt-out requests for any potential future data sharing that qualifies as a “sale” under CCPA.

Right to Limit Use of Sensitive Information

Request restrictions on how we use sensitive personal information (e.g., Social Security numbers, financial data), if applicable.

Right to Non-Discrimination

We will not deny services, charge different prices, or provide lower quality services for exercising your privacy rights.

Right to Data Portability

Request a copy of your personal information in a portable, machine-readable format.

How to Exercise Your Rights

Submit requests via:

Verification Requirements
We will verify your identity before fulfilling requests, typically by matching information you provide with our records. Authorized agents may submit requests, but depending on the nature of the request, we may require written authorization or proof of power of attorney.

Response Time
We aim to respond within 45 days (may extend to 90 days with notice).

8. How to Disable Cookies Through Your Browser Settings

You have the option to manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of some features on our website. Below are general instructions for managing cookies in popular browsers:

Google Chrome

  • Click the three dots in the upper-right corner and select Settings.
  • Click Privacy and security > Cookies and other site data.
  • Choose your preferred cookie settings, such as “Block all cookies” or “Block third-party cookies.”
  • For more detailed instructions, visit AboutCookies.org - Managing Cookies in Chrome.

Mozilla Firefox

  • Click the menu button (three lines) in the upper-right corner and select Settings.
  • Select Privacy & Security.
  • Under Enhanced Tracking Protection, choose your cookie preferences (e.g., block all cookies or only third-party cookies).
  • For more details, see CookieYes - How to Block Cookies on Firefox.

Microsoft Edge

  • Click the three dots in the upper-right corner and select Settings.
  • Click Cookies and site permissions > Manage and delete cookies and site data.
  • Toggle off Allow sites to save and read cookie data to block all cookies.
  • For further help, visit Microsoft Support - Manage Cookies in Edge.

Apple Safari (macOS)

Apple Safari (iOS)

  • Open Settings on your device.
  • Scroll down and tap Safari.
  • Under Privacy & Security, toggle on Block All Cookies.

Additional Resources

For more information on cookies and how to manage or disable them in other browsers, please visit All About Cookies.

Please note: Blocking or deleting cookies may result in some website features not functioning properly or may require you to re-enter preferences each time you visit.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. For significant changes to the Privacy Policy, we may email you regarding the same. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ContactSource, LLC
4700 Millenia Blvd Suite 500 Orlando, FL 32839
[email protected]
689-214-4792