ContactSource, LLC Website Terms

Effective Date: May 15, 2025

1. Introduction

These Terms and Conditions govern your use of ContactSource, LLC (“ContactSource”)'s website ContactSource.com. By accessing this site, you agree to be bound by these terms and our Privacy Policy. These terms apply only to website use - any employment or business relationship between you and ContactSource will be covered by separate written agreements.

Important Notice: Arbitration Agreement

Please read these Terms and Conditions carefully. They include a binding arbitration agreement that requires you and ContactSource to resolve most disputes through individual arbitration rather than in court. By using this website, you agree to waive your right to a jury trial and to participate in class actions, except as otherwise provided under the arbitration rules. Please review the Arbitration Agreement in Section 8 below for details.

2. Website Purpose & Scope

ContactSource is a professional customer service organization specializing in delivering high-quality telephone support and customer care solutions to our affiliated entities and/or third-party business partners.

3. User Obligations

By using this website, you agree to use it only for lawful purposes and in accordance with these Terms and Conditions. You must be at least 18 years old to submit a job application through our site. You agree not to misrepresent your identity, qualifications, or any other information provided in connection with your use of the website. Additionally, you are prohibited from uploading or transmitting any malicious content, attempting to gain unauthorized access to the website, scraping or harvesting data, or reverse engineering any part of the website’s code or functionality. Failure to comply with these obligations may result in termination of your access to the website and potential legal action.

4. Intellectual Property

All website content (logos, text, graphics) remains exclusive property of ContactSource. A limited, revocable license is granted to the user for personal, non-commercial use only.

5. Accessibility Statement

ContactSource is committed to ensuring that our website is accessible to all individuals, including those with disabilities. We strive to provide a user experience that is inclusive and welcoming, and we are actively working to improve the accessibility and usability of our website in accordance with relevant accessibility standards, such as the Web Content Accessibility Guidelines (WCAG).

If you encounter any difficulty accessing content, navigating the website, or using any features due to a disability, please contact us at [email protected]. We value your feedback and will make reasonable efforts to address your concerns and provide the information or assistance you need in an accessible format.

We are dedicated to ongoing improvements and welcome suggestions to enhance the accessibility of our website for all users.

6. Disclaimers

The information provided on this website, including job postings and service descriptions, is offered on an “as available” and “as is” basis without any guarantees or warranties of any kind, either express or implied. ContactSource does not guarantee the availability, accuracy, or completeness of any job listing or the outcome of any application submitted through the site. All service descriptions are provided solely for informational purposes and do not constitute binding offers or representations regarding future services.

Additionally, the website may contain links to third-party sites for your convenience; however, ContactSource does not control or endorse these external sites and assumes no responsibility for their content or your use of them. Your use of any information or materials on this website, or linked third-party websites, is entirely at your own risk.

7. Liability Limitations

TO THE FULLEST EXTENT PERMITTED BY LAW, CONTACTSOURCE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES RESULTING FROM TECHNICAL INTERRUPTIONS, DELAYS, OR ERRORS ON THE WEBSITE, AS WELL AS ANY DECISIONS MADE REGARDING THE SCREENING OR SELECTION OF JOB APPLICANTS. CONTACTSOURCE IS ALSO NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION FOUND ON THIS WEBSITE OR FROM YOUR USE OF THIRD-PARTY CONTENT OR LINKS PROVIDED HEREIN. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR ITS CONTENT IS TO DISCONTINUE YOUR USE OF THE SITE.

8. Arbitration Agreement

Except as otherwise provided in a separate written agreement between you and ContactSource that expressly supersedes this provision, you and ContactSource agree that any dispute, claim, or controversy arising out of or relating to your use of this website, these Terms and Conditions, or any related matter (collectively, “Disputes”) shall be resolved exclusively through binding individual arbitration administered by JAMS pursuant to its Consumer Arbitration Minimum Standards and the JAMS Streamlined Arbitration Rules and Procedures then in effect, except as modified by this agreement. This arbitration provision is intended to be broadly interpreted.

If seventy-five (75) or more similar demands for arbitration are filed against ContactSource or related parties by individual claimants represented by the same law firm or coordinated law firms, you and ContactSource agree that the JAMS Mass Arbitration Procedures and Guidelines, including the Mass Arbitration Procedures Fee Schedule, shall apply to the extent permitted by JAMS and applicable law. The parties further agree that all administrative and case management determinations regarding the mass arbitration process, including batching, consolidation, or grouping of claims, shall be made by the JAMS-appointed Process Administrator in accordance with the JAMS Mass Arbitration Procedures and Guidelines.

Arbitration will be conducted by a single, neutral arbitrator. The arbitrator shall have exclusive authority to resolve all disputes relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this agreement is void or voidable. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Arbitration hearings may be conducted remotely or, if an in-person hearing is requested, in a location reasonably convenient to both parties, consistent with JAMS’ Consumer Minimum Standards. The governing law for this arbitration agreement and for any Dispute shall be the laws of the State of Florida, without regard to its conflict of law principles. Any legal action or proceeding in support of arbitration, including to compel arbitration or to confirm, modify, or vacate an award, must be brought exclusively in the state or federal courts located in or nearest to Sarasota, Florida, and the parties hereby consent to the jurisdiction and venue of such courts for these purposes.

This arbitration agreement does not prevent either party from seeking remedies in small claims court for disputes or claims within that court’s jurisdiction. The parties also retain the right to seek provisional remedies or injunctive relief from a court of competent jurisdiction as necessary to protect their rights pending completion of arbitration.

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION, EXCEPT AS EXPRESSLY PROVIDED IN THE JAMS MASS ARBITRATION PROCEDURES AND GUIDELINES. THIS ARBITRATION PROVISION REMAINS IN EFFECT UNLESS AND UNTIL THE PARTIES ENTER INTO A SEPARATE WRITTEN AGREEMENT THAT PROVIDES FOR A DIFFERENT METHOD OF DISPUTE RESOLUTION.

9. Provisions Specific to Job Applicants

Use of Application Information

By submitting an application through this website, you agree that all information, materials, and documents you provide—including your resume, cover letter, and any other supporting materials—will be used by ContactSource solely for recruitment, evaluation, and hiring purposes. You are responsible for ensuring that all information you provide is accurate, complete, and up to date. Submission of false, misleading, or incomplete information may result in disqualification from current or future employment consideration.

Eligibility and Non-Commercial Use

The job application process on this website is intended only for individuals seeking employment for themselves. You must be at least 18 years of age and legally authorized to work in the relevant jurisdiction to submit an application. Applications submitted on behalf of others or for commercial purposes are strictly prohibited.

Consent to Communications

By submitting an application, you consent to be contacted by ContactSource or its representatives regarding your application and potential employment opportunities. This contact may occur via email, phone, text message, or other means of communication. If you require alternative methods of application or need reasonable accommodations, please contact us at [email protected].

Equal Opportunity Employer

ContactSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Data Privacy and Retention

Information you submit as part of your application will be collected, used, stored, and retained in accordance with our Privacy Policy. We are committed to protecting your privacy and complying with applicable data protection laws. You may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data, as described in our Privacy Policy.

No Guarantee of Employment

Submission of an application does not guarantee employment, an interview, or any specific response from ContactSource. All hiring decisions are made at the sole discretion of the company, and we reserve the right to modify or withdraw any job posting at any time without notice.

Withdrawal and Updates

If you wish to withdraw your application or request updates or deletion of your information, please contact us at [email protected]. We will make reasonable efforts to accommodate your request in accordance with applicable law.

Prohibited Conduct

You agree not to misuse the application process by submitting applications using bots, automated scripts, or for fraudulent or unlawful purposes. You further agree not to submit any offensive, defamatory, or otherwise inappropriate materials as part of your application.

Recordkeeping and Compliance

ContactSource complies with all applicable recordkeeping and reporting obligations related to job applicants, including those required by federal, state, or local law.

10. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other part of these Terms and Conditions.

11. Amendments

We reserve right to update these terms from time to time. We will provide notice to existing users of substantial modifications. Continued use of the website after amendment constitutes your acceptance of the same.